{"id":717,"date":"2022-09-23T15:21:15","date_gmt":"2022-09-23T13:21:15","guid":{"rendered":"https:\/\/tedsandtails.de\/?page_id=717"},"modified":"2026-04-02T16:01:49","modified_gmt":"2026-04-02T14:01:49","slug":"versand-retouren","status":"publish","type":"page","link":"https:\/\/tedsandtails.de\/en\/versand-retouren\/","title":{"rendered":"Versand &#038; Retouren"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"717\" class=\"elementor elementor-717\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77c8926 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77c8926\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68a1f71\" data-id=\"68a1f71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4a3125 elementor-widget elementor-widget-heading\" data-id=\"a4a3125\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-xl\">Delivery and returns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c13eb0 elementor-widget elementor-widget-text-editor\" data-id=\"1c13eb0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Looking for information on shipping and returns? You can find everything below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2481e8c elementor-widget elementor-widget-text-editor\" data-id=\"2481e8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>How much are the delivery costs?<\/h3><div>Delivery in Germany<\/div><div><ul><li>Orders with shipment tracking within Germany: \u20ac4.99*<\/li><li>Bestellungen ab einem Mindestbestellwert von 75\u20ac: versandkostenfrei<\/li><\/ul><div>Shipping in the EU\/outside the EU:<\/div><ul><li>from \u20ac7.95*. If you are ordering from outside the EU, please take into account any additional costs incurred when importing products from another country. We ship the products DAP, excluding customs duties, import fees, VAT, etc. These costs are for you as the buyer.\u00a0<\/li><\/ul><div>\u00a0<\/div><div><div>Is your country not listed and would you like to order something? Then send us an email to info@tedsandtails.de or send us a message on Instagram. We will look for a way to send you the package to you!<\/div><div>\u00a0<\/div><p>*<span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; caret-color: #d0bfb0; color: var( --e-global-color-text ); font-size: 16px;\">The shipping costs are always charged to the buyer and are determined as an average value by a flat-rate calculation.\u00a0<\/span><\/p><\/div><h3>Who pays the costs of the return shipment?<\/h3><p>The cost of returning the products is always at the buyer's expense. The costs depend on the offer of the delivery service provider you have chosen. We recommend shipping with tracking so that you always know where your package is.<\/p><h3>How long will it take for my package to arrive?<\/h3><p><em><strong>Due to the upcoming birth of my baby, there may currently be extended processing and shipping times. I am doing my best to ship all orders as quickly as possible. However, please understand if it takes a few days longer than usual at the moment.<\/strong><\/em><\/p><p><em><strong>Around my expected due date (EDD approx. 23.04), there may be further short-term delays.\n\nThank you very much for your patience and support during this special time \ud83e\udd0d<\/strong><\/em><\/p><p>Under normal circumstances, our products are delivered within 2 to 6 working days. Of course, shipping depends on the shipping service provider. In the event of high parcel volumes, special public holidays, etc., shipping may be delayed so that the parcel arrives a little later.  Unfortunately, we cannot influence how busy the postal service is and therefore the delivery of an order may take longer. Within Germany, shipments are sent by Deutsche Post and DHL.\u00a0<\/p><p>Within\/outside the EU, orders are normally delivered within 2 to 14 working days. This again depends on how busy the shipping service provider is. Within the EU, shipments are sent with DHL and DPD.\u00a0<\/p><h3>Which products can I return and which not?<\/h3><p>You can return or exchange all products in their original condition within 14 days - valid from the day the parcel is received.\u00a0<\/p><p>Getragene Produkte und gebrauchte Hundespielzeuge sind vom Umtausch und der Zur\u00fcckgabe ausgeschlossen. Bitte miss deinen Hund vor der Bestellung gut aus, um R\u00fccksendungen zu vermeiden. Verf\u00e4rbungen, Schmutz, Haare und Fremdger\u00fcche sind inakzeptabel und werden in diesen F\u00e4llen nicht zur\u00fcckgenommen.\u00a0<\/p><h3>How does the returns procedure work?<\/h3><p>1. if you want to return something, first send us an email to info@tedsandtails.de or send us a message on Instagram with the information that you want to return or exchange a product.\u00a0<\/p><p>2. as soon as we have replied and provided you with our delivery address, please download the\u00a0<a href=\"https:\/\/tedsandtails.de\/wp-content\/uploads\/2022\/11\/return-form-English-.pdf\"><span style=\"font-style: italic;\"><span style=\"font-weight: 600;\">return form<\/span><\/span><\/a>\u00a0from our website and fill it out. Send this form to us together with the returned products. We do not accept returns without the\u00a0<span style=\"font-weight: 600;\"><a href=\"https:\/\/tedsandtails.de\/wp-content\/uploads\/2022\/11\/return-form-English-.pdf\">return form<\/a>!<\/span><\/p><p>3. pack the products you want to return well and securely so that they arrive undamaged. Fill the <em><strong><a href=\"https:\/\/tedsandtails.de\/wp-content\/uploads\/2022\/11\/return-form-English-.pdf\">return form<\/a>\u00a0<\/strong><\/em>completely, put it in your return package and send the package to the address we gave you in the reply to your e-mail.\u00a0<\/p><p>4. take the parcel to a post office of your choice. Here you will receive a proof of shipment. Keep this until the return shipment has been fully processed. This is your proof that the parcel has actually been sent and can be requested in the event of loss during transportation.<\/p><p>5. once we have processed the return, we will refund the amount to the account number\/Paypal account you provided on the return form. If you have not received your refund after 14 days or have not heard from us, please contact us!\u00a0<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Versand &#038; Retouren Du suchst nach Informationen zu Versand und Retouren? Weitere Informationen hierzu findest du weiter unten. Wie hoch sind die Versandkosten? Versand in Deutschland Bestellungen mit Sendungsverfolgung\u00a0innerhalb von Deutschland: 4,99\u20ac* Bestellungen ab einem Mindestbestellwert von 75\u20ac: versandkostenfrei Versand in der EU\/ausserhalb EU: ab 7,95\u20ac*\u00a0Wenn du von au\u00dferhalb der EU bestellst, ber\u00fccksichtige bitte alle [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-717","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Versand &amp; Retouren - TED&#039;S &amp; TAILS<\/title>\n<meta name=\"description\" content=\"Du suchst nach Informationen zu Versand und Retouren? 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